Module+24000+I+Introduction+and+Learning+Objectives


 * I. Module 24000 Introduction and Learning Objectives sw**

The purpose of this module is to enable you to understand the level of Quality and Environmental Costs incurred by a firm. The objective of quality and environmental cost management is to discover ways to lessen quality and environmental costs while enhancing the firm's financial and competitive position.

Quality improvement plays a major role in a firm's overall success and survival. Corporate value and profitability is also increased through quality improvement in at least two ways: (1) increased customer demand and (2) decreased costs of providing goods and services.


 * Learning Objectives for this module: **
 * 1) **Define quality **
 * 2) **Describe the four types of quality costs **
 * 3) **Discuss the approaches used for quality cost measurement **